Debenhams Personal Finance

This page gives a brief summary of the ways we use any personal information you provide to Debenhams when you use the Debenhams Personal Finance site. For full details see Debenhams Privacy Policy.

What data do we collect on Debenhams Personal Finance site?

When you browse the Debenhams Personal Finance site we will collect information about your access to our site (device and location information and internet connection) and your use of the site. This includes your IP address, domain and browsing information, location and traffic data, the pages viewed during your visit and any resources, advertisements and linked sites that you access. In addition, we may collect additional information if you provide this to us by filling in any forms on our website, taking part in any of our offers, promotions or competitions or if you choose to leave comments, product reviews/feedback, or interact with our Customer Contact Centre.

When you use our website to apply for a product, we will receive data that you have provided, including when you make a Travel Money or gift card purchase or apply for Insurance with our partners (please see our Personal Finance partners section below for further information).

You don’t have to provide personal information to use the Debenhams Personal Finance site, however, certain sections or services within the site may not be available if you choose not to share any information with us.

For full details of the information we collect please see Debenhams Privacy Policy and Cookies Policy.

How we use your personal data

We use your information to provide the products and services that we offer in order to perform our contract with you. We may use and/or analyse your information for our legitimate business interests, including to monitor the use of the site, personalise your experience and provide you tailored offers. Subject to your preferences, we may also contact you by email, phone, post or SMS to let you know about new products, services and offers provided by Debenhams.

For full details on how we use your information, please see Debenhams Privacy Policy.

Personal Finance partners

We have partnered with various trusted third party companies to provide personal finance products and services to you. Such products and services can be accessed through links on the Debenhams Personal Finance site to the third party company’s microsite. A microsite is a website which is owned and operated by a third party company but is Debenhams branded.

These microsites are governed by their own terms and conditions and privacy policies. When you apply for a product or service from one of our chosen providers by going to their microsite, your personal information will be collected and used by the provider under the terms of their privacy policy.

These third parties may pass your personal information to Debenhams in order to provide the goods and services to you and, where you have agreed, for Debenhams to send you details of our promotions and products. For example, we may receive sales and claim management information from our Insurance providers, details of gift card purchases or promotions that we require to manage and fulfil these gift cards and details of your Travel Money purchase. We will process any information we receive from these microsite partners in accordance with the Debenhams Privacy Policy.

We use the following third parties to provide the Debenhams Personal Finance products and services:

Site Address(es) Provided by:
Debenhams Card application NewDay
Debenhams Travel insurance

ROCK Insurance Services Limited
Debenhams Home Insurance Eldon Insurance Services Limited
Debenhams Life Insurance Eldon Insurance Services Limited
Debenhams Car Insurance Eldon Insurance Services Limited and Southern Rock Insurance Company Limited
Debenhams Wedding Insurance

UK General Insurance Ltd
Debenhams Pet Insurance BDML Connect Limited
Debenhams Gadget Insurance Taurus Insurance Services Limited
Travel Money
Debenhams Travel Money Stanton Consultancy Ltd
Travel Money Card PPS (Prepay Services)
Gift Cards
Gift cards – postal service Voucher Express
e-Gift card service Voucher Express
Personalised gift cards Nitecrest Ltd
Corporate Gift Vouchers – Buy online Voucher Express
Corporate Gift Cards – Buy online Voucher Express
Debenhams for charity – Guide Dogs Nitecrest Ltd

 How to stop marketing messages from Debenhams

You can stop receiving marketing messages from us at any time.

For email marketing, the best way to do this is to click on the ‘unsubscribe’ link in any email you receive. If you have an account with us, you can also do this through your My Account settings on our websites.

You can opt out of other marketing by contacting our Customer Contact Centre (see Contact Us section below) or updating your Cookie preferences at any time (see our Cookie Policy for details).

Please see Debenhams Privacy Policy for full details of how to stop marketing messages and your rights where we process your information with your consent or for our legitimate interests.

Your rights over your information

You have many rights over your personal information and how it is used. For information on these rights and how to contact us for requests please see Debenhams Privacy Policy.

Contact Us

For general enquiries on our privacy policy or our use of your information, you can contact us by:



  • 0344 800 8877

Or if you prefer you can contact our Data Protection Officer at:

Debenhams Data Protection Officer

Debenhams Retail Ltd
334-348 Oxford Street,

We may change the information on this page from time to time so please check back regularly. Where we make a significant change, we will let you know about this.

Debenhams/We” means Debenhams Personal Finance, which is a trading name of Debenhams Retail Ltd.

Registered office: 334-348 Oxford Street, London, England, W1C 1JG. Registered in England and Wales. Registered number: 00083395.