What do you get?
Debenhams Travel Insurance gives you the peace of mind of protection for your trip – plus a little something extra. Here’s what you get:
- Cover from as little as £9*
- Up to £10m emergency medical expenses
- Up to £5,000 cancellation & curtailment
- Personal luggage and possessions cover up to £2,500
- Personal money cover up to £500
- Delayed baggage up to £500
- Personal accident cover up to £30,000
- Over 50 sports and activities covered, including scuba diving, bungee jumping and white water rafting
- 24-hour emergency medical assistance helpline
How do we compare?
|Quotes are based on an adult aged 18-35, travelling to France for 7 days. Terms and conditions apply.|
Debenhams Travel Insurance is arranged and administered by ROCK Insurance Group. ROCK Insurance Group is a trading style of Rock Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority (FCA No. 300317).
‡Purchase £50 worth of Travel Money in store (converted to any other currency) and receive a voucher for £5 off purchases of £20 or more in store. The voucher is valid on the day of issue only for purchases in store only. The offer is limited to one voucher per person per week. Debenhams reserves the right to change these terms or cancel the promotion at any time on reasonable notice. The voucher is not transferable and no cash alternatives are available. Exclusions apply, please see in store for full details.
Frequently Asked Questions
We’ll send your policy to the email address you give us. Some internet providers filter out automated e-mails as SPAM, so please check your SPAM/junk folder if you haven’t received your e-mail yet.
If you still can’t find it, please email us at firstname.lastname@example.org or call us on 0343 658 0371 and we’ll send it again. Or, for a small postage charge, we can send your documents by post.
We offer travel insurance for all these variations, however we do offer discounts to couples and families. We can also cover you with single trip travel insurance, and annual multi-trip travel insurance.
Yes, each adult can travel independently. Dependent children can travel independently as long as they are accompanied at all times by a responsible adult.
You can insure up to four (4) dependent children under the age of 18.
You can travel as many times as you wish on your Annual Multi-trip insurance. However, the areas covered are dependent on the type of policy you buy.
You can buy annual insurance for Europe, Worldwide excluding USA and Canada or Worldwide which allows you to travel anywhere in the world (as long as the Foreign & Commonwealth Office has not restricted travel to a particular country).
You do need to take into consideration the length of time that you are travelling, as any individual trip must not exceed 60 days.
Unfortunately you cannot be covered if you have already left the UK.
Please ensure that you take a copy of your certificate of insurance and the full policy wording, as these documents contain important numbers that you may need while travelling.
If you have lost your passport, you need to report the loss or theft to the local police as soon as possible, as you’ll need the crime reference details they give you for the Lost or Stolen Passport Notification form.
You should also report the loss or theft to the UK Foreign and Commonwealth Office. You can obtain details of your local FCO office wherever you are by visiting the FCO website. The FCO will issue you with replacement travel documents so that you can travel back to the UK.
Unfortunately there’s no cover under this policy if your travel agent or tour operator goes into administration. (If they’re an ABTA member you can submit a claim to them for the cost of your holiday.)
If you’ve booked each component part of your holiday separately (flight, accommodation, car hire) and one of these companies goes into administration, you can put in a claim on your travel insurance policy.
You must report any thefts or losses to the police or relevant authority within 24 hours and get a written report. These reports are the only proof that the loss or theft actually occurred, and without them the underwriter cannot make any payment to you.
If you leave your luggage and personal items unattended in a public place then the underwriter cannot be held responsible for any resulting claim. You should always take reasonable care to look after your property and treat it as if it were not insured. There is no cover for cash or valuables left in an unattended vehicle at any time, even if the vehicle is locked.
If your departure from or to the UK is delayed for at least 24 hours from the scheduled time of departure as a result of strike or industrial action, the insurer will compensate you as follows:
Travel delay – you’re covered for the amount shown in the Schedule of Benefits for the first full 24 hour period of your delay (up to the maximum amount shown in the Schedule of Benefits), as long as you get a statement confirming the length and exact nature of the delay in writing from your carrier.
Abandonment – if you choose to cancel your trip following a delay of more than 24 hours after the scheduled departure time (and obtain written confirmation from your carrier), you’ll receive up to the amount shown in the Schedule of Benefits for travel and accommodation costs which you have paid (or have contracted to pay).
Transport cancellation – if the public transport on which you are booked to travel is cancelled at the final departure point from or to the UK, and no alternative can be provided within 24 hours of the intended departure time, you’ll receive up to the amount shown in the Schedule of Benefits for the cost of a replacement ticket for each insured person.
Yes, your sunglasses and prescription glasses are included as valuables on our policies. The maximum amount you can receive for sunglasses or prescription glasses of any kind is £150.
Yes, you can buy your policy in a matter of minutes. You can apply online or call us on 0343 658 0371. Our opening hours are Monday to Friday 8am to 8pm, Saturday 9am to 5pm (we are closed on Sunday).
You can pay for your travel insurance by debit or credit card. We accept Visa, MasterCard, Solo/Switch, Maestro and American Express.
Anyone who has been resident in the UK for six out of the last 12 months and who is aged 75 or under can take out either an Annual Multi-trip policy or a Single Trip policy.
To find out the policy exclusions and conditions that apply to your policy, please read through the policy terms and conditions. You can also download a copy of the Key Facts document, which includes a brief summary of the exclusions and conditions that apply to your policy.
Yes, cover is available to applicants up to and including the age of 75 for both Annual Multi-trip and Single Trip policies (subject to our terms and conditions).
We can provide cover for a huge range of medical conditions, but we would need to ask you a few simple questions first. Please call our sales team on 0343 658 0371.
Debenhams Travel Insurance is arranged and administered by Rock Insurance Services Limited. Debenhams Retail Ltd. is an appointed representative of Rock Insurance Services Limited for Travel Insurance. Rock Insurance Services Limited are authorised and regulated by the Financial Conduct Authority (Firm Reference Number 300317). Terms and conditions apply.