Due to the ongoing impact of Covid-19 we are working on a reduced workforce with temporarily reduced call centre operating hours so your call may take longer to answer.
Our offices are open from:
Service: Mon-Fri 8am-8pm / Sat 9am-2pm
Claims: Mon-Fri 8am-8pm / Sat 9am-2pm
Renewals: Mon-Fri 8am-8pm / Sat 9am-2pm
Sales: Mon-Fri 8am-8pm / Sat 9am-2pm

Please visit our website if you are looking to take out a new policy.

We understand that our customers financial circumstances may have been affected by Covid-19. We may be able to reduce the cost of your cover by reviewing your current requirements. Please contact us to discuss how we can help.
If you are paying for your cover by monthly instalments, and have not yet received financial support you can apply for a deferral of payment. Should you wish to apply for this please contact accounts@insurancefactory.co.uk, providing us with your full name, telephone number, postcode, policy number and email address and we’ll be in touch with you.

What do you get?

If your pet becomes unwell or gets lost, Debenhams Pet Insurance will step in to help (it also has a little something for you too). Here’s what you get:

  • Up to £8,500cover for vet fees per year
  • Up to £1,500cover to help find missing pets
  • Up to £1,500holiday cancellation cover if your pet requires emergency life-saving surgery within 7 days of your departure
  • £1,000,0002 third party legal liability cover for dogs
  • Help to find a registered minder if you’re away from home
  • Bereavement counselling should the worst happen
  • Special legal advice for any issues with your pet

Get a quote

Cover levels

Elite
Extra
Basic
Essential
Policy Length LifetimeLifetimeLifetime12 months
Vets Fees£8,500 per year£3,500 per year£1,000 per condition, per year£2,500 per condition
Vets Fee Excess £85 per condition/per policy year£85 per condition/per policy year£85 per condition/per policy year£85 per condition/per policy year
MRI£1,500 £1,250£1,000£1,000
CT£1,000£1,000£800£600
Cruciate£2,000£1,500£1,000£1,250
Death From Illness£1,500 £1,000£750£500
Death From Accident£1,500£1,000£750£500
Third Party Liability£1M (dog)£1M (dog)£1M (dog)£1M (dog)
Third Party Liability Excess£100£100£100£100
Advertising and Reward£1,500£1,000£750£500
Loss by Theft or Straying£1,500£1,000£750£500
Boarding Fees£1,500£1,000£750£500
Holiday Cancellation£1,500£1,000£750£500
Overseas Travel90 days90 days30 days30 days
Pet Legal HelplineYesYesYesYes
Pet Minders HelplineYesYesYesYes
Pay Vet DirectYesYesYesYes
Find a Vet HelplineYesYesYesYes
Bereavement Counselling HelplineYesYesYesYes

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Important Information

1 Based on the Elite cover level

2 £100 excess applicable to all third party legal liability claims

Debenhams Retail Ltd is an introducer appointed representative of Insurance Factory Limited which is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales Number 02982445. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.

Frequently Asked Questions