As the global situation around COVID-19 ("Coronavirus") develops, we all have worries about the health of our family, friends and colleagues. This situation also represents unique challenges for our business, and with this in mind we will be operating our contact centres with reduced capacity and our opening hours will be Mon-Fri 9am to 5pm. Unfortunately we can only accept queries by email during the weekend by emailing;

However many things that you may wish to call about can often be done quicker online and you can find detail of how, together with answers to some of the questions you may have here.

Important info for NHS volunteer responders - If you are using your private car as an NHS volunteer responder your cover will not be affected and you are not required to contact us to notify us. We thank you for supporting the NHS.

Car Insurance

What do you get?

Debenhams Car Insurance keeps you on the road in the event of an accident – and helps to puts a smile on your face. Here’s how:

  • We’ll protect your car and passengers with Comprehensive or Third Party Fire and Theft cover(loss of or damage to vehicle dependent on cover)
  • We’ll cover your medical expenses up to £100 (with comprehensive cover)
  • Take a break with 90 days foreign travel (within territorial limits at cover disclosed in schedule)
  • A courtesy car as standard if you need it*

Get a quote

Existing customers can login to the online portal here to update personal details. 

Terms & Conditions

*After an accident covered by your policy, providing your car is being repaired by an approved repairer, we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply). The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable

Debenhams Retail Ltd is an Appointed Representative of Somerset Bridge Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. No 477112. Eldon Insurance Services Ltd is registered in England and Wales No. 06334001. Registered office Lysander House, Catbrain Lane, Cribbs Causeway, Bristol,  BS10 7TQ.

Frequently Asked Questions