As the global situation around COVID-19 ("Coronavirus") develops, we all have worries about the health of our family, friends and colleagues. This situation also represents unique challenges for our business, and with this in mind we will be operating our contact centres with reduced capacity and our opening hours will be Mon-Fri 9am to 5pm. Unfortunately we can only accept queries by email during the weekend by emailing;
However many things that you may wish to call about can often be done quicker online and you can find detail of how, together with answers to some of the questions you may have here.
Important info for NHS volunteer responders - If you are using your private car as an NHS volunteer responder your cover will not be affected and you are not required to contact us to notify us. We thank you for supporting the NHS.
What do you get?
Debenhams Car Insurance keeps you on the road in the event of an accident – and helps to puts a smile on your face. Here’s how:
- We’ll protect your car and passengers with Comprehensive or Third Party Fire and Theft cover(loss of or damage to vehicle dependent on cover)
- We’ll cover your medical expenses up to £100 (with comprehensive cover)
- Take a break with 90 days foreign travel (within territorial limits at cover disclosed in schedule)
- A courtesy car as standard if you need it*
Existing customers can login to the online portal here to update personal details.
Terms & Conditions
*After an accident covered by your policy, providing your car is being repaired by an approved repairer, we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply). The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable
Debenhams Retail Ltd is an Appointed Representative of Somerset Bridge Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. No 477112. Eldon Insurance Services Ltd is registered in England and Wales No. 06334001. Registered office Lysander House, Catbrain Lane, Cribbs Causeway, Bristol, BS10 7TQ.
Frequently Asked Questions
Yes, getting insured is easy. You can buy online or over the phone by calling 0344 840 6340.
Yes, instalments are available to help you spread the cost. The interest payable when spreading the cost is provided upon completion of the quote.
After an accident covered by your policy (as long as your car is being repaired by an approved repairer) we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply).
The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable.
Debenhams Retail Ltd is an Appointed Representative of Somerset Bridge Insurance Services Limited who are regulated by the Financial Conduct Authority. Policies are underwritten by a panel of insurers.
In the event of a claim, please call our 24-hour claim service on 0344 840 9506. All incidents should be reported within 48 hours, even if you are not claiming.
As long as you are a UK resident and the vehicle is registered in the UK, your policy will automatically cover you to drive in any countries that are members of the European Union. The minimum level of insurance required (usually third party only) will be provided. This will entitle you to travel within the territorial limits for 90 days for social domestic and pleasure purposes only.
It’s important you check your terms of business before travelling.
As long as the vehicle is acceptable to your current insurer you won’t need a new policy. However, you may have to pay extra to make the change.
To change your vehicle or make any other amendments to your policy, please call our Customer Service Team on 0344 840 6305. If you bought your policy before 9 December 2014, please call 0845 504 5149.
Yes, you need to send this to us within 14 days of your new policy starting. You can email scanned copies or photos of them to email@example.com. Or, if you prefer, you can post copies to Debenhams Car Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ.
If you are having difficulties getting hold of proof let us know. We may be able to help you find it by contacting your previous insurer.
To ensure all your details are accurate, we need you to provide us with a copy of the Driving Licence Summary from the DVLA website and both the front and rear of your driving licence photo card, for you and all drivers named on the policy.
You can email scanned copies or photos of them to firstname.lastname@example.org. Or you can post copies to Debenhams Car Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ.
If your breakdown cover is with the RAC, please call: 0330 159 0453
If your breakdown cover is with Debenhams Motor Breakdown, please call: 0190 42 34 874
If you are unsure who your breakdown provider is, please call our Customer Service team on: 0344 840 6305
You can read our Terms of Business here.