We are open for business but we have changed our opening hours to best support our customers and colleagues. Our updated opening hours are:

Monday – Friday 9.00am to 7.00pm
Saturday 9.00am to 6.00pm

Our opening hours over the festive season will be amended on these days only, on all other dates we will be open our normal working hours for our customers.
Thursday 24th Dec 9.00am to 2.00pm
Thursday 31st Dec 9.00 am to 2.00pm

Before picking up the phone to us please consider the urgency of your query and whether it can be resolved by visiting our FAQS.

Most of our policyholders can save time and money by making changes online such as adding a driver or changing your vehicle by visiting My Portal.

NHS Volunteer Responders - if you are using your private car as an NHS Volunteer Responder your cover will not be affected, and you are not required to contact us to notify us. We thank you for supporting the NHS.

Car Insurance

What do you get?

Debenhams Car Insurance keeps you on the road in the event of an accident – and helps to puts a smile on your face. Here’s how:

  • We’ll protect your car and passengers with Comprehensive or Third Party Fire and Theft cover(loss of or damage to vehicle dependent on cover)
  • We’ll cover your medical expenses up to £100 (with comprehensive cover)
  • Take a break with 90 days foreign travel (within territorial limits at cover disclosed in schedule)
  • A courtesy car as standard if you need it*

Get a quote

Existing customers can login to the online portal here to update personal details. 

Terms & Conditions

*After an accident covered by your policy, providing your car is being repaired by an approved repairer, we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply). The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable

Debenhams Retail Ltd is an Appointed Representative of Somerset Bridge Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. No 477112. Somerset Bridge Insurance Services Limited is registered in England and Wales No. 06334001. Registered office Lysander House, Catbrain Lane, Cribbs Causeway, Bristol,  BS10 7TQ.

Frequently Asked Questions