Please note that you must report all incidents to us within 48 hours, even if you are not claiming. Failure to do so will make you personally liable for any claims that are pursued against you.
Motor claims: 0845 128 7271
Windscreen claims for Zenith policies ending MZ please call:0800 999 5000 Windscreen claims for all other policies please call:0800 011 6608
Breakdown Claims: 0800 316 7816
For EU Breakdown claims please refer to your breakdown policy wording for international numbers.
Please check your policy schedule to see if you have Windscreen and Glass or Breakdown cover included with your policy before making a claim.
When you call, please have your current certificate of Motor Insurance and the details of the incident ready.
Calls to 0845 numbers cost 5p per minute from a BT landline, other networks may vary.
Debenhams Car Insurance aims to provide a standard of service that will leave no cause for complaint.
If you feel the high standards we set ourselves have not been met in relation to your Car insurance, please contact email@example.com If you remain dissatisfied with our response to your complaint you may refer the matter to the Financial Ombudsman Service at the address below:
To use their service you must be eligible and your complaint must be sent to them within 6 months of our final response letter. In general terms, you are eligible if you are a private individual (someone acting outside their trade, profession or business) or a commercial customer (including charities and trusts) with a group annual turnover of less than £1 million. The Financial Ombudsman Service will only consider complaints after we have provided you written confirmation that our complaints procedure has been exhausted. Please remember to
If you have any questions regarding your car insurance quote or policy, please email us at firstname.lastname@example.org. Please remember to include your quote or policy number so that we are able to deal with your query as quickly as possible.
Our Customer Service department’s open 8am - 5pm Monday to Friday, and 10am-4pm Saturdays. We aim to respond to all emails within 6 working hours.
Should you wish to speak to us during the above times you can do so on 0845 504 5149.
Notice to Third Parties
We will only discuss policy details with the policyholder, unless the policyholder has given us their permission for a Third Party to act on their behalf.
Debenhams Car Insurance Brightside Park Severn Bridge Aust Bristol BS35 4BL
Include your quote or policy number, along with as much information as possible so that we are able to deal with your query as quickly as possible.
Non-Car Insurance related enquiries
If you have an enquiry regarding any other Debenhams product please contact the appropriate Customer Service Contact Centre by clicking here.
Debenhams Retail Plc is an introducer appointed representative of Brightside Insurance Services Ltd who are authorised and regulated by the Financial Conduct Authority. No 302216. Brightside Insurance Services Ltd is registered in England and Wales No. 04137311. Registered office MMT Centre, Severn Bridge, Aust, Bristol, BS35 4BL.