Car Insurance - Contact Us
General Enquiries
If you have any questions regarding your car insurance quote or policy, please email us at enquiries@debenhamscarinsurance.co.uk. Please remember to include your quote or policy number so that we are able to deal with your query as quickly as possible.
Our email helpdesk is open 8am - 5pm Monday to Friday, and 10am - 4pm Saturdays. Should you wish to contact us by telephone during the above times you can do so on 0845 504 5149.
How to make a claim
Please note that you must report all incidents to us within 48 hours, even if you are not claiming. Failure to do so will make you personally liable for any claims that are pursued against you.
Eldon Insurance Services Ltd handles all of our motor claims. To report a claim please call 0845 241 3159 or click here for further information about Eldon.
Breakdown Claims
0800 316 7816
Windscreen Claims
0800 011 6428
When you call, please have your Current Certificate of Motor Insurance and the details of the incident ready.
Calls cost 5p per minute from a BT landline, other networks may vary.
Address
Debenhams Car Insurance MMT Centre
Severn Bridge
Aust
Bristol
BS35 4BL
Complaints
Debenhams Car Insurance aims to provide a standard of service that will leave no cause for complaint. If you feel the high standards we set ourselves have not been met in relation to your Car Insurance, please contact complaints@debenhamscarinsurance.co.uk or write to 'The Customer Relations Manager' at the address above.
If you remain dissatisfied with our response to your complaint you may refer the matter to the Financial Ombudsman Services at the address below:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
To use their service you must be eligible and your complaint must be sent to them within 6 months of our final response letter. In general terms, you are eligible if you are a private individual (someone acting outside their trade, profession or business) or a commercial customer (including charities and trusts) with a group annual turnover of less than £1 million.
The Financial Ombudsman Service will only consider complaints after we have provided you written confirmation that our complaints procedure has been exhausted.
Please remember to include your quote or policy, along with as much information as possible so that we are able to deal with your query as quickly as possible.
- Key Cover
- UK Breakdown Assistance
- UK and European Breakdown Assistance
- Keeping You on the Move Cover
- Replacement Vehicle Cover
For more information on Debenhams Car Insurance and our range of additional benefits please click here and select the relevant document
Debenhams Retail Plc is an introducer Appointed Representative of Commercial Vehicle Direct Insurance Services Ltd who are authorised and regulated by the Financial Services Authority. No 302216. Commercial Vehicle Direct Insurance Services Ltd is registered in England and Wales No. 04137311. Registered office MMT Centre, Severn Bridge, Aust, Bristol, BS35 4BL.