Contact Us

Credit Card Contact Information

Customer Helpline0333 220 2519Open 8am to 9pm Monday to Sunday

Calls are charged at a standard national rate. Call costs from mobiles and other operators may vary so please check before calling. Our lines are open seven days a week, 8am to 9pm. Calls may be recorded or monitored for training and security purposes and to help us manage your account.

Card activation0333 220 2519Open 8am to 9pm Monday to Sunday

To activate your card (Debenhams Credit Card only).

Opening hours are: Monday to Sunday 8am to 9pm. The main card holder must activate this card before it can be used. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

Travel Money Contact Information

Contact your local store: Click here

Insurance Contact Information

General enquiries0344 776 5399

Claims0344 9027391

General enquiries: For a quote or for more information about Debenhams Home Insurance
Claims: For a quote or for more information about Debenhams Home Insurance

General enquiries0343 658 0371 or Contact us by email

Claims0343 658 0374 or Contact us by email

General enquiries: For a quote or for more information about Debenhams Travel Insurance
Claims: For existing customers to make a claim.

General enquiries0344 840 6305

Claims0344 840 9506

Breakdown claimsRAC0330 159 0453

Breakdown claimsDebenhams Motor Breakdown0190 423 4874

Windscreen claims0190 423 4893

General enquiries: For a quote or for more information about Debenhams Car Insurance
Claims: For existing customers to make a claim.
Breakdown claims: If purchased as an optional extra

If you are unsure who your breakdown provider is, please call our Customer Service team on 0344 840 6305

Our call centre opening hours

New Business Renewals Customer Services Debt and Default
Monday 8-8pm 8-8pm 8-8pm 8-8pm
Tuesday 9-8pm 9-8pm 9-8pm 9-8pm
Wednesday 9-8pm 9-8pm 9-8pm 9-8pm
Thursday 9-8pm 9-8pm 9-8pm 9-8pm
Friday 9-7pm 9-7pm 9-7pm 9-7pm
Saturday 9-6pm 9-6pm 9-6pm 9-6pm
Sunday Closed 9-3pm 9-6pm Closed

 

General enquiries0333 234 0580

Claims0333 234 0618

General enquiries: For a quote or for more information about Debenhams Pet Insurance
Claims: For existing customers to make a claim

General enquiries0330 880 1733 or Contact us by email

Claims:0330 880 1743 or Contact us by email

General enquiries: For a quote or for more information about Debenhams Gadget Insurance
Claims: For existing customers to make a claim

General enquiries0800 440 2430

Claims0344 412 4296

General enquiries: For a quote or for more information about Debenhams Wedding Insurance
Claims: For existing customers to make a claim

General enquiries0344 776 5650

Claims0344 902 7399

General enquiries: For a quote or for more information about Debenhams Life Insurance
Claims: For existing customers to make a claim