Contact Us

Credit Card Contact Information

Customer Helpline0333 220 2519Open 8am to 9pm Monday to Sunday

Calls are charged at a standard national rate. Call costs from mobiles and other operators may vary so please check before calling. Our lines are open seven days a week, 8am to 9pm. Calls may be recorded or monitored for training and security purposes and to help us manage your account.

Card activation0333 220 2519Open 8am to 9pm Monday to Sunday

To activate your card (Debenhams Credit Card only).

Opening hours are: Monday to Sunday 8am to 9pm. The main card holder must activate this card before it can be used. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

You can send us a message online by logging into your Online Account Manager.

If you are not register for our online services, you can do so here.

Alternatively, if you are not a Debenhams Credit Card customer, but wish to contact us online, please click here.

If you have a complaint related to your Debenhams Credit Card, please contact us by using any of the methods provided in the “Contact Us” section of the Debenhams Credit Card website. Alternatively you can write to us at:

Customer Services Department,

NewDay Ltd,

PO BOX 700,

Leeds,

LS99 2BD

If we do not resolve your complaint internally to your satisfaction, you can refer it to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4 567. E-mail: complaint.info@financial-ombudsman.org.uk. Website: www.financial-ombudsman.org.uk. If you applied for your Debenhams Credit Card online, you can also contact the Financial Ombudsman Service via an Online Dispute Resolution (ODR) platform that has been created by the European Commission.  The ODR platform will forward your complaint to the Financial Ombudsman Service.  For more information about ODR please visit the European Commission website.

 

NewDay Ltd is a member of the Finance and Leasing Association (FLA) and is bound by their Lending Code. Copies of the FLA’s Lending Code can be obtained from www.fla.org.uk. NewDay Ltd also subscribes to the Standards of Lending Practice which are independently monitored by the Lending Standards Board. For further information, or to see a full copy of the Standards of Lending Practice, please visit www.lendingstandardsboard.org.uk

Travel Money Contact Information

For Click & Collect or Home Delivery Queries contact:
Debenhams Customer Contact Centre
0344 800 8877
Lines are open: Monday to Friday, 8am – 11pm. Saturday & Sunday, 8am – 8pm

To contact your local store: Click here

Insurance Contact Information

General enquiries0344 776 5399

Claims0344 9027391

General enquiries: For a quote or for more information about Debenhams Home Insurance
Claims: For a quote or for more information about Debenhams Home Insurance

General enquiries0343 658 0371 or Contact us by email

Claims0343 658 0374 or Contact us by email

General enquiries: For a quote or for more information about Debenhams Travel Insurance
Claims: For existing customers to make a claim.

General enquiries0344 840 6305

Claims0344 840 9506

Breakdown claimsRAC0330 159 0453

Windscreen claims0190 423 4893

General enquiries: For a quote or for more information about Debenhams Car Insurance
Claims: For existing customers to make a claim.
Breakdown claims: If purchased as an optional extra

If you are unsure who your breakdown provider is, please call our Customer Service team on 0344 840 6305

Our call centre opening hours

New Business Renewals Customer Services Debt and Default
Monday 8-8pm 8-8pm 8-8pm 8-8pm
Tuesday 9-8pm 9-8pm 9-8pm 9-8pm
Wednesday 9-8pm 9-8pm 9-8pm 9-8pm
Thursday 9-8pm 9-8pm 9-8pm 9-8pm
Friday 9-7pm 9-7pm 9-7pm 9-7pm
Saturday 9-6pm 9-6pm 9-6pm 9-6pm
Sunday Closed 9-3pm 9-6pm Closed

 

General enquiries0333 234 0580

Claims0333 234 0618

General enquiries: For a quote or for more information about Debenhams Pet Insurance
Claims: For existing customers to make a claim

General enquiries0330 880 1733 or Contact us by email

Claims:0330 880 1743 or Contact us by email

General enquiries: For a quote or for more information about Debenhams Gadget Insurance
Claims: For existing customers to make a claim

General enquiries0800 440 2430

Claims0344 412 4296

General enquiries: For a quote or for more information about Debenhams Wedding Insurance
Claims: For existing customers to make a claim

General enquiries0344 776 5650

Claims0344 902 7399

General enquiries: For a quote or for more information about Debenhams Life Insurance
Claims: For existing customers to make a claim