Prepaid Card - your questions answered

Debenhams Prepaid Card works in a similar way to a pay as you go mobile phone. You top up what you need, when you need it. You top the card up with money which can be spent at millions of shops - on the high street, online or over the telephone. You can also withdraw cash from ATMs - for further details, check the terms and conditions or download them as a pdf.

No, it's not a credit card. As a Debenhams Prepaid cardholder you're always in control because there is no credit attached to the card. You can't spend more money than you have loaded onto it. When you use the card, the amount of each transaction (including any applicable fee) is deducted from the card balance.

Any UK resident over the age of 18, or any person over 13 but under the age of 18 with parental consent.

Yes. If your card is lost or intercepted in the mail, your money is secure as no one can spend it until the card is activated. Only the person who applies for the card can activate it.

Yes, you will need to use your 4-digit PIN when shopping on the high street to verify and authorise your purchase. However, note that a few retailers may still use signature verification.

To check your card balance, you can:

• Call 0845 4700 145, 24 hours a day and select the balance enquiry option.
• Visit 'My Account'to access your account details including your balance and transaction history. On your first visit you will need to set up an account with a user name and password.

If you lose your card or it is stolen, call 08454 700 145 immediately and select the lost and stolen card option. Once we verify you are the authorised cardholder we will block the card. Any balance remaining on the card will be transferred to a new card and sent to you within 15 days. You will then be required to activate this card and will receive a new PIN. Please ensure that you do not disclose your PIN.