Enquiries

Contact

If you have an enquiry about your Debenhams Prepaid Card, please refer to the following contacts.

By email

For general enquiries, please email: customerservices@360money.com

If you've applied and not received your card yet: delivery@360money.com

If you require a printed statement of your account: statement@360money.com

If you require information on how to complete the identity check: identitycheck@360money.com

If you're experiencing difficulty with the website: websupport@360money.com

If you want to give us feedback: feedback@360money.com

By post

Write to: Customer Services, 360money, PO Box 3371, Swindon, SN5 7WJ

By phone

If your card is lost, stolen or defrauded, call our 24/7 service on 0845 470 0145.

For general assistance, contact Customer Services on 0906 734 1430 between 8am-5pm from Monday to Friday, and 9am-5pm on Saturdays.

General enquiries (operator assisted calls) will be charged at £1 a minute from fixed phone line accounts, and you'll need the permission of the bill payer before calling.

The Debenhams Prepaid MasterCard® is issued by Clydesdale Bank PLC pursuant to license by MasterCard International. The electronic money associated with the Debenhams Prepaid MasterCard is provided by PrePay Technologies Limited, a company authorised and regulated by the Financial Services Authority. PrePay Technologies Limited is a registered Service Provider of Clydesdale Bank PLC. MasterCard is a registered trademark of MasterCard International Incorporated. 360money is a registered trademark of PrePay Technologies Ltd.

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