What do I get with a Debenhams MasterCard?
With a Debenhams MasterCard you can enjoy exclusive cardholder privileges and benefits that make shopping special. MasterCard - find out more.
What's the difference between a Debenhams MasterCard and a Debenhams Store Card?
With a Debenhams MasterCard you can pay for goods at over 24 million places around the world, and you collect Reward Points every time you use it. The Debenhams Store Card is no longer being issued to new card applicants, but existing customers can use their Store Card as usual and earn points too.
How do I apply for a Debenhams MasterCard?
Click here to apply online! The application is simple and takes just a few minutes. Open a Debenhams MasterCard and enjoy 500 Bonus Points which will arrive in your first statement in the form of a £5 Reward Voucher.
When can I start using my Debenhams MasterCard?
Once you have completed your application, your Debenhams MasterCard will be sent to you within ten working days (subject to approval). When it arrives you must call us to activate it on 0800 915 2205. Calls cost 10p per minute plus network extras. Lines open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 5pm. Calls may be recorded and monitored for training and security purposes.
How many Reward Points will I earn each time I use my Debenhams MasterCard?
You'll earn 3 points for every £1 you spend on your Debenhams MasterCard at Debenhams, and 1 point for every £2 spent anywhere else*. Your Debenhams MasterCard is accepted at over 24 million places around the world. The more you use your Debenhams MasterCard, the more Reward Points you'll earn. Use your Debenhams MasterCard for everyday things like shopping or filling up the car to bigger expenses like holidays, and see how quickly your Reward Points add up.
How often will I receive Reward Vouchers?
Every 3 months we'll automatically convert the Reward Points you've collected by spending on your Debenhams MasterCard into Reward Vouchers. Your Reward Vouchers can be used to treat yourself to whatever you want at Debenhams, when you pay with your Debenhams MasterCard. Reward Vouchers are sent out in January, April, July and October, so keep an eye out for them in the post.
Can points be earned on a Debenhams Store Card?
Yes. Debenhams Store Cardholders can now earn 3 points for every £1 you spend on your Debenhams Store Card in store and online at Debenhams. The more you use your Debenhams Store Card, the more Reward Points you'll earn.
Can I view my Debenhams Card account online?
Yes. You can view your Debenhams Card account online, make payments and contact Customer Services through the account management area of Debenhams Personal Finance. Just make sure you're registered with us first (once you've registered you'll receive your details and password via email within 24 hours).
If you supplied us with your email address when applying for your Debenhams Credit / Store Card online then we have already registered you, just use the temporary password we emailed you.
Why does the account management service sign me off after a period of inactivity?
For your security we log you out of the account management area after 10 minutes of inactivity. We do this to protect you from unauthorised access to your account details if your computer is left unattended.
How do I make an enquiry about my account?
Log on to the account management area of the site (under ‘Manage my account') and send an email to the Customer Services team, or call the Card Customer Services helpline on 0871 522 5050 (Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. Lines are open Monday to Sunday 8am to 9pm). You need to register for this service.
Will you change my interest rate?
In the future we may decide to change your interest rate, this may be due to your account performance or perhaps changes to the UK economy. In these circumstances we will inform you of any changes by post. To find out more about your rights and further information around MasterCard / Store card re-pricing then please read these independent re-pricing FAQs by the UK Cards Association. You will be able to increase or decrease your credit limit by calling 0871 522 5050 as well as opting out of any future credit limit increase.
What should I do if my Debenhams Card is lost, stolen or used fraudulently?
If your Card has been lost or stolen you should report it to us immediately on our Lost and Stolen Card Helpline - 0871 522 5050 (Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. Lines are open 24 hours, 7 days a week). We will stop all transactions and will arrange for a replacement card to be sent to you as soon as possible.
What should I do if I receive a suspicious or fraudulent email about my card?
We will never ask for your security or personal details by email. If you receive such an email, follow the steps below:
Please be assured that we take these reported incidents seriously.
If you want to know more about security and banking, please visit www.banksafeonline.org.uk which has been set up for the UK banking industry.
Who are Santander Cards UK Limited?
Santander Cards UK Limited is the credit card provider for the Debenhams Cards. If you'd like to find out more, please visit Santander Cards UK.
What is the Lending Code?
This is a voluntary code of practice which sets standards for financial institutions to follow when they are dealing with their personal customers in the United Kingdom. You can access the consumer guide to the Lending Code here.
Please click here for the footnotes related to the above terms and conditions.
Credit, subject to age and status, is provided by Santander Cards UK Limited. Registered office: 2 Triton Square, Regent’s Place, London, NW1 3AN. Registered in England and Wales. Registered number:1456283. Debenhams acts as a credit intermediary and only offers credit products for Santander Cards UK Limited. Retailer is Debenhams Retail Plc, Registered office: 10 Brock Street, Regent's Place, London, NW1 3DS. Registered in England and Wales. Registered number 00083395.